Privacy Policy

Oliver George Associates Limited
Last updated: September 2026

Oliver George Associates Limited we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or instruct us to provide professional services.

1. Who we are

Oliver George Associates Limited is a building surveying and property consultancy practice operating in the United Kingdom.

Company: Oliver George Associates Limited
Company number: 17441489
Registered office: 7 High Road, Broxbourne, Hertfordshire, EN10 7HY
Email: info@olivergeorgeassociates.co.uk

For the purposes of UK data protection legislation, Oliver George Associates Limited is the data controller in relation to the personal information described in this policy.

2. Information we may collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • postal address;

  • email address;

  • telephone number;

  • property address and property-related information;

  • information provided when requesting a quotation or making an enquiry;

  • information required to provide our professional services;

  • correspondence between you and Oliver George Associates Limited;

  • payment and transaction information;

  • information supplied by estate agents, solicitors, managing agents, contractors, consultants or other parties involved with a property or project; and

  • technical information generated when you use our website.

We only collect information that is reasonably necessary for our business and professional activities.

3. How we use your information

We may use your personal information to:

  • respond to enquiries;

  • prepare and provide quotations;

  • arrange property inspections;

  • provide building surveying, property consultancy and related professional services;

  • prepare reports and other professional documentation;

  • communicate with clients and other parties involved in an instruction;

  • administer contracts and appointments;

  • process and maintain records of payments;

  • maintain appropriate professional and business records;

  • comply with legal, regulatory, insurance and professional obligations;

  • establish, exercise or defend legal claims;

  • operate, maintain and improve our website and services; and

  • prevent fraud or misuse of our services.

4. Our lawful basis for processing

Depending upon the circumstances, we may process personal information because:

Contract – the processing is necessary to enter into or perform a contract with you, including providing quotations and carrying out instructed professional services.

Legitimate interests – the processing is necessary for the legitimate operation and administration of our business, provided those interests do not override your rights and interests.

Legal obligation – we may need to process or retain information to comply with legal, regulatory, tax or professional requirements.

Consent – where we specifically rely upon your consent, you may withdraw that consent at any time.

The ICO requires organisations to identify and explain the lawful basis on which personal data is processed.

5. Information relating to properties

In providing building surveying and property consultancy services, we may receive information from third parties including estate agents, solicitors, managing agents, freeholders, contractors, consultants, local authorities and other parties associated with a property.

We may also use information obtained from publicly available sources where appropriate to the services we have been instructed to provide.

6. Sharing your information

We do not sell your personal information.

Where reasonably necessary, information may be shared with organisations or individuals involved in providing or supporting our services, which may include:

  • professional advisers and consultants;

  • contractors and specialist consultants;

  • insurers and insurance brokers;

  • accountants and other professional advisers;

  • IT, website, email and cloud-service providers;

  • payment service providers;

  • regulators, professional bodies and public authorities where required; and

  • other parties where you have asked or authorised us to share information.

We only disclose information where there is an appropriate reason for doing so.

7. Our website and Squarespace

Our website is hosted by Squarespace.

When you visit the website, Squarespace may process technical information necessary to operate, secure and improve the website. This may include information about your browser, network and device, pages you visit and your IP address.

Squarespace also provides tools that allow website owners to control analytics cookies and display a cookie consent banner for UK visitors.

Further information about Squarespace's handling of personal information is available in Squarespace's own privacy documentation. http://squarespace.com/privacy

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Other cookies may be used for analytics or other purposes.

Where consent is required for non-essential cookies, visitors will be given the opportunity to accept or reject them through our cookie controls.

Please see our Cookie Policy for further information.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, professional, insurance, accounting and reporting requirements.

The appropriate retention period may vary depending upon the nature of the information and the professional service provided.

Information may be retained for longer where reasonably necessary in connection with an actual or potential legal claim.

10. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Where third-party systems and service providers are used, we take reasonable steps to use reputable providers and appropriate security arrangements.

11. International transfers

Some technology, cloud or website service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely upon appropriate safeguards or other lawful mechanisms required by applicable data protection legislation.

12. Your rights

Depending upon the circumstances, UK data protection legislation gives you rights in relation to your personal information, which may include the right to:

  • request access to personal information held about you;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information where applicable; and

  • withdraw consent where processing is based upon consent.

These rights are not absolute and may depend upon the circumstances and the lawful basis on which your information is processed.

To exercise your rights, please contact us using the details above.

13. Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance so that we can investigate.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

14. Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website